Collections Account Manager - Bilingual (Spanish)

Description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Qualifications

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Professional level Spanish speaking.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills.

Responsibilities

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team....