Collections Account Manager - Bilingual (Spanish)

Collections Account Manager - Bilingual (Spanish) Responsible for collecting outstanding balances on various Ritchie Bros. platforms, monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.

Responsibilities

Responsible for early‑stage collections on majority commercial and some consumer accounts

Prioritizes collections of accounts within team

Identifies process gaps and recommends solutions for improvements

Problem solves a solution for early defaults and collapses and presents to management

Responsible for reducing the collapse rate

Track and report (Excel and qualitative feedback) on work queue results

Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.

Responsible for operational issues

Performs other duties as assigned

Qualifications

5 years of collections experience in auto loans...