Collections Account Manager

Description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Qualifications

• 1 year minimum of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills.

Responsibilities

• Responsible for the early‑stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and r...