Collections Advisor (m/f/d)

Handling outbound / inbound calls

Requesting payment from the customers with overdue bills

Assisting customers in financial hardship, providing options and solutions to reduce their arrears

Dealing with some of our more vulnerable customers and their complex needs

Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

Accurately record all contact interactions on systems in line with expected process

Very good level of English – C1 level

High customer orientation

Previous customer service or collections experience can be an asset

Very good organisational skills

Required to attend full time on-site training (first 7 weeks)

Able to work s...