Collections Analyst

Kelly’s customer , a Canadian company, located in Burlington, ON, is looking for a Collections Analyst to join their team on a permanent basis. The Collections Analyst is responsible for managing a portfolio of accounts, contacting customers to recover overdue payments, resolving disputes, negotiating payment plans, and identifying potential risk accounts for collectability. This role requires maintaining detailed records, ensuring accurate reporting, and fostering strong relationships with internal teams and external customers. A customer-service-focused mindset is essential.

Responsibilities

• Review and manage a portfolio of accounts and contact customers to arrange payment.
• Maintain detailed account records of collection activities and dispute resolutions.
• Work with internal and external stakeholders to identify and resolve issues affecting payments.
• Release credit holds (CLs) daily, addressing...