COLLECTIONS ANALYST GBS

Job Description

Main Responsibilities

As a Senior Collection Specialist, you will be an integral part of the Bill to Cash (B2C) team, responsible for overseeing and managing the collection of outstanding customer payments. Primary duties include conducting collection calls and correspondence in a fast-paced, goal-oriented environment, focusing on aging reports and established strategies. You will provide excellent customer service to resolve collection issues, discrepancies, and open positions, ensuring timely and accurate documentation of all activities.

In this role, you will work closely with cross-functional teams to maintain accurate records of customer payment statuses, including daily and month-end reports shared internally and externally. You will perform customer account reconciliations, review and distribute periodic account statements, and provide feedback on actions in collaboration with the Accounts Receivable (AR) team. Additional...