Collections Clerk

The Collections Clerk is responsible for providing administrative support to the Collections Department by managing student account queries, processing cancellations, performing financial journals, and facilitating transfers of funds. The role ensures that student accounts are accurately maintained, queries are resolved efficiently, and financial adjustments are processed in accordance with institutional policies. Main Purpose of the Job: To support the collections process by ensuring accurate account administration, efficient resolution of student account queries, and proper processing of financial transactions such as cancellations, journals, and transfers, thereby contributing to effective debt management and financial control. KEY PERFORMANCE AREAS (KPAs) Account Queries & Student Support 35% Processing Cancellations 25% Journals & Financial Adjustments 20% Transfers & Account Reconciliations 15% Reporting & Administrative Support 5% KEY RESPONSIBILITIES Account Queries & Student S...