Collections & Dispute Management Analyst

Purpose of Role

The O2C Analyst ensures the department operates efficiently through the accurate and timely processing of accounts receivable, collection, non‑trade billing, dispute management and credit management activities, with all queries (internal and external) addressed promptly and thoroughly. This role plays a crucial role in supporting the O2C team by analyzing data related to the Order‑to‑Cash cycle. This role requires strong analytical skills and attention to detail to ensure the accuracy of the financial processes.

Job Role and Responsibilities

• Accurately input and maintain customer and transaction data in the financial systems.
• Ensure all records are up to date and compliant with company policies.
• Post customer payments, confirm cleared funds and ensure accurate allocation, investigate and resolve any discrepancies.
• Have full accountability and ownership of the cleared funds process, investigating and r...