Collections Head

Overview

The Collections Senior Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Collections team. The overall objective of this role is to drive Collections Operations results in reducing delinquency and losses.

Responsibilities

• Manage a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
• Control end results (e.g., resources, policy formulation, budgeting and planning) that primarily affect a sub-function
• Set short- to medium-term planning of actions and resources for own area and engage in strategic planning for the function and higher-level strategic planning with senior directors
• Interact with a diverse range of internal and external sources and understand...