Collections Manager

Role Purpose

The Collections Manager is responsible for overseeing end-to-end collections and debt recovery operations , managing our internal collections teams, external recovery agencies, processes, systems, and strategies. This role ensures smooth execution of all collections processes while maintaining high levels of customer satisfaction.

Lead supervisors and team leaders, both onsite and remote, supporting the Head of Collections. Ensure business objectives are met or exceeded and operational KPIs across all teams are consistently achieved.

Primary Responsibilities

• Manage and develop the collections and recovery teams, ensuring KPIs are met and compliance with company policies is maintained.
• Oversee external recovery agencies and partnerships.
• Ensure results align with the expected operati...