Collections Manager | Shared Services | Competitive Pay!

Work Schedule

Monday to Friday - Dayshift, Full Onsite

Location

BGC, Taguig

Industry

Shared Services

Key Responsibilities

• Oversee the daily collections and dispute management processes, developing action plans to meet or exceed departmental targets and metrics.
• Monitor customer interactions and calls, providing coaching, mentoring, and training to enhance team performance.
• Act as the escalation point for complex or sensitive issues, ensuring timely and effective resolution.
• Identify opportunities for process improvements and implement initiatives to enhance collections and dispute management efficiency.
• Support month-end and year-end closing activities to ensure timely and accurate financial reporting.
• Conduct team trainings and maintain up-to-date Standard Operating Procedures to ensure compliance and knowledge sharing.

Qualifications