Collections Officer

THE ROLE

A fantastic opportunity has become available for a Collections Officer to join their high-performing Customer Support function. This role sits within a warm, close-knit team and is perfect for someone who enjoys problem-solving, building rapport, and supporting customers through financial conversations with empathy and confidence.

This is a brilliant role for someone who thrives in a purpose-driven, supportive environment and enjoys working in a space where strong communication and emotional intelligence really matter.

DUTIES

• Manage incoming and outgoing phone and email enquiries relating to payments and account adjustments
• Identify reasons for overdue payments and work with customers to find solutions, including setting up payment plans
• Recognise early signs of financial difficulty and follow regulatory requirements around hardship conversations
• Monitor and manage your assigned portfolio o...