Collections Officer, Credit Cards

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Credit Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
To execute effective and timely collection of overdue credit card accounts, including monitoring minimum due payments, over-limit exposures, utilization trends, and repayment behaviour. The role ensures adherence to Visa/Mastercard scheme rules, CBK regulatory requirements, and HFC Bank policies. It involves proactive identification of delinquent accounts, recommending and implementing optimal action plans, handling and escalating fraud indicators, disputed transactions, suspicious card activity, and utilizing CMS and analytics dashboards to identify early risk signals. The officer supports the achievement of key card portfolio KPIs such as roll-rate control, over-limit regularization, charge-off...