Collections Performance Lead (BPO)

A leading transportation platform in Mexico City is seeking a Collections Operations Manager to oversee external vendor performance and ensure compliance with collection policies. Responsibilities include achieving recovery goals, managing KPIs, and reporting on operational metrics. Ideal candidates should possess a Bachelor's Degree in Business Administration or Finance Management, have at least three years of experience in collections processes, and be fully bilingual in English and Spanish. The role emphasizes data-driven decision-making and integrity.
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