Collections Representative

**About this role:**

Wells Fargo is seeking a Collections Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

**In this role, you will:**

+ Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
+ Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
+ Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
+ Regularly receive direction from supervisors, and escalate questions and complex issues to more s...