Collections Resolution Analyst

**Responsibilities**:
- Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.
- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customers.
- Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels.
- Initiates the dispute resolution process with internal partners and follows the issue to ensure resolution.
- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
- Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage.
- Conducts proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolutio...