collections specialist

The Collection Professional is responsible for communicating with accounts assigned to them via telephone and other means on behalf of our clients with delinquent accounts. This is a production-based role where the goal is to reach consumers and professionally communicate to secure a method of payment to resolve the debt. Key aspects include handling rejection promptly, learning from each interaction, maintaining a positive attitude, and working collaboratively with team members while representing both the clients and the company professionally. Confidence and skill in telephone communication, negotiation, and interpersonal relations are essential. A strong work ethic is required in this environment.

Responsibilities:

• Navigate and maintain your route using our Lariat Software.

• Make a minimum of 150 to 200 calls per day.

• Work diligently to convert each contact into a payment.

• Update client information in Lariat.

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