Collections Specialist

About the Role:

As a Collections Specialist, you will serve as the main point of contact for all collections related inquiries. You will use your understanding of our invoices to clarify details and questions from customers as it relates to subscription fees and one time charges. You will follow up with customers to inquire about unpaid invoices and resolve any issues impeding payment via phone calls, emails, and case management. You will also help with account reconciliations and other ad‑hoc projects as needed. Ultimately responsible for cash received by Motive.

What You'll Do:

• Communicate and follow up effectively with customers regarding their accounts
• Proactively and reactively provide support to customers struggling with billing related inquiries and payment declines/failures
• Use Salesforce and Zuora to solve payment issues
• Investigate historical data of invoices/payments/refunds/chargebacks/credits/wr...