Collections Specialist

Neostella is managing the recruitment process for this position in partnership with
Provana
. The selected candidate will be
employed directly by Provana
, not Neostella.

We are seeking a Bilingual Collections Specialist to manage the timely recovery of outstanding balances while providing exceptional customer service to our clients. This role requires strong communication skills in both English and Spanish, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate is proactive, empathetic, and able to negotiate payment solutions effectively.

Key Responsabilities

• Contact customers via phone, email, or messaging platforms to collect overdue payments.
• Manage a portfolio of accounts, ensuring timely follow-ups and accurate documentation.
• Identify the reason for delinquency and offer appropriate payment solutions or arrangements.
• Maintain professional and empathetic communication while a...