Collections Specialist

Get to Know the Role:

The Collection Specialist is responsible for managing the relationship with external collection agencies to ensure efficient and effective recovery of outstanding debts. This role involves overseeing the end-to-end process of debt collection, coordinating with external partners, and ensuring compliance with company policies and industry regulations. The ideal candidate will have strong negotiation skills, excellent communication abilities, and a deep understanding of the collections process.

Key Responsibilities:

• Manage and oversee the performance of external collection agencies to ensure compliance with contractual obligations and company standards.
• Develop and maintain strong relationships with external agencies to facilitate effective communication and collaboration.
• Monitor and evaluate the performance of collection agencies, providing feedback and implementing improvement strategies as needed.
• Ensure all...