Collections Specialist

Job Overview

We are seeking a detail-oriented Collections Specialist to manage assigned accounts and support timely collection of outstanding invoices. The role involves customer follow-ups, billing support, and dispute resolution while ensuring accurate records in QuickBooks.

Key Responsibilities

• Manage an assigned portfolio of accounts and follow up on outstanding invoices
• Perform collection activities via email and phone while maintaining professionalism
• Create, review, and update invoices, payments, and customer records in QuickBooks
• Respond to billing and payment-related inquiries within agreed SLAs
• Research and resolve invoice discrepancies, payment applications, and billing issues
• Monitor account statuses and escalate concerns when needed
• Maintain accurate and up-to-date collection notes and documentation
• Support month-end and high-volume billing and collections activities
• Assist...