Collections Supervisor

Snap Finance

Full time Alajuela, Alajuela Province Supervisors of Office and Administrative Support Workers

Posted:

June 07, 2026

Location:

Alajuela, Alajuela Province, Costa Rica

Job Description

Description
 Snap Finance is seeking a Supervisor for the Collections department! We are looking to strengthen our dynamic, growing team. The primary responsibilities of this position require effective communication with agents, the leadership shown among your peers, and the ability to motivate and inspire. How you’ll make an impact:
Oversee the performance of a team of agents through regular coaching, feedback, and quality assurance evaluations.
Identify process gaps, conduct reviews, and implement solutions to mitigate operational impact.
Participate in leadership meetings and contribute to team and departmental strategy discussions.
Manage administrative tasks including timecards, scheduling, and payroll updates.
Monitor and respond to multiple shared email inboxes in a timely and organized manner.
Handle escalated customer interactions and support agents with de-escala...
                

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Job Overview

Job Type: Full time

Location: Alajuela, Costa Rica

Posted: June 07, 2026

Deadline: July 17, 2026