Collections Supervisor

**For the Position of Loss Mitigation Supervisor**You will uphold the standards set by the department and deliver outstanding customer service in a professional environment.
- Evaluate documentation for loan redemption- Reallocate payments for repossessed accounts- Review recovery accounts and define action plans- Lead and coach the team to meet goals- Oversee team performance, quality, and compliance- Support office-level growth initiatives- Make outbound and receive inbound calls- Handle escalated calls and management reviews- Deliver excellent customer service- Maintain training, staffing, and departmental standards- Ensure policy compliance and reporting accuracy- Make sound and timely decisions- Demonstrate reliability and accountability in attendance and performance**Profile**:- Five years' experience in collections or a related field- Two years' experience supervising team members- Excellent customer service skills- Excellent communication skills- Ability to self-manage- ...