Collections Team Lead - Coaching, Compliance & Impact

SWBC is seeking a talented individual in Monterrey, Nuevo León to supervise staff and operations related to customer service and the collection of severely delinquent accounts. This role requires at least 5 years of experience in a call center and 2 years in a leadership capacity.

The candidate must possess strong analytical skills and a thorough understanding of consumer laws, particularly the Fair Debt Collection Practices Act. A high school diploma is required, and applicants should demonstrate a commitment to customer service.