Collections Team Lead

Let’s be #BrilliantTogether**Overview**ISS STOXX is growing! We are seeking for a **Collections Team Lead** to contribute to our expanding success – a self-motivated professional whose primary responsibility is to monitor, motivate, and train the team (to ensure that monthly goals are met). This position will also report/work directly with the Collections Head, under the Revenue Control Department.**Responsibilities include but not limited to:*** Assist Collections Manager with setting clear goals and KPIs for the collection staff.* Coach, mentor, and motivate collections team members in Manila.* Ability to effectively teach strong negotiation and decision-making skills.* Oversee day-to-day team’s operation and performance, to include ensuring the process document is followed by the team and feedback is provided.* Ensure that client communications regarding outstanding debt are effective, clear, and consistent with company policy.* Delegate tasks & help Collections Manager with regular...