Collections Team Manager at LendCare

Step into a dynamic role as a Collections Team Manager at LendCare. Lead your team to success while managing productivity and handling customer interactions smoothly.
At LendCare, you’ll take charge of driving results in the collections department. This Manager position involves coaching and mentoring collectors while focusing on skill growth and performance metrics. You will also address customers’ complex issues and ensure adherence to performance targets through structured reviews and reports.
Key Responsibilities:
• Mentor and lead a high-performance collections team
• Monitor timekeeping and validate attendance data
• Provide training sessions for team development
• Resolve escalated customer complaints effectively
• Prepare accurate daily and monthly reports
Requirements:
• Minimum of 2 years in a leadership role
• Strong background in the collections industry
• Demonstrated ability to motivate teams
• High attention to detail and organization ...