Collision Customer Service Representative (CSR)

Collision Customer Service Representative Ficarro's Collision | Ewing, NJ About Ficarro's Collision Ficarro's Collision is an I-CAR certified, independent auto body shop in Ewing, NJ serving the greater Mercer County area. We're known for our commitment to quality workmanship, transparent communication, and building lasting relationships with every customer we serve. We work with all major insurance carriers and hold OEM certifications with Ford and Subaru, among others. The Role We're looking for an experienced Collision Customer Service Representative to be the primary point of contact for our customers from the moment they walk in the door to the moment they drive away. This is a relationship-first role you're the voice of the shop, and your ability to communicate clearly and compassionately directly impacts how customers feel about their experience. What You'll Do Greet and check in customers, capturing vehicle and claim information accurately Manage customer communication throug...