Colombia - External Service Desk Analyst

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's IT Operations team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a External Service Desk Analyst to join their dynamic team.
Position Responsibiltiies
First-Line Support: Offer initial assistance to users via phone, email, or ticketing systems. Address common issues such as password resets, software installation, printer problems, and basic network troubleshooting.
Ticket Management: Accurately ...