Command Center Care Coordinator

As part of Speedoc's new Command Center, the SC3 Coordinator plays a critical role in managing both patient operations and customer experience. This hybrid position combines service booking, patient coordination, hospital liaison work, and high-quality customer support.

Key Responbilities:

1. Customer & Patient Interaction

• Manage inbound and outbound calls for patient enquiries, service bookings, and follow-ups.
• Assist customers with arranging home healthcare services including doctor visits, nursing care, monitoring, and ambulance requests.
• Clearly explain Speedoc's services, promotions, care pathways, and operational processes.

2. Service Booking & Operational Coordination

• Schedule patient appointments and coordinate with internal teams such as doctors, nurses, and paramedics.
• Arrange external logistics including ambulances and courier services when required.
• Ensure all bookings are accurate, t...