Commercial Auto Customer Service Representative I

We're thrilled that you are interested in joining us here at the Amynta Group

The CUSTOMER SERVICE REPRESENTATIVE for the Commercial Auto team is responsible for assisting agents with inquiries and policy issues, including status updates, billing questions, pending changes, binding new business policies, and more.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions.
• Maintains a continual working knowledge of our products, services, and promotions.
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.
• Researches, responds to, and resolves customer issues in a timely fashion.
• Retrieves information from company systems (based on customer inquiry) and communicates information back to the ...