Commercial Excellence Manager - FM & Specialties

About The Role

Barry Callebaut’s future relies on strengthening customer trust while navigating shifting markets and rapid technological change. To achieve this, we are sharpening a unified Customer Experience (CX) ambition that moves us beyond a commodity mindset and positions us as the trusted advisor to our customers’ brands – helping them create distinctive, sustainable chocolate experiences.

As part of one of three Global CX Centers of Excellence, the Commercial Excellence Manager – Food Manufacturers & Specialties shapes and drives the global Commercial Excellence agenda for the Food Manufacturers segment and Specialties category, in close partnership with regional Sales, Marketing, R&D, Chocolate Academy, and Operations.

The role ensures that commercial teams continuously improve Customer Experience across the entire Customer Journey. The position also collaborates closely with the other CX CoEs (Global Accounts, Gourmet) to deliver a seamless, en...