Commercial Manager

About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in Asia and partner with leading brands to drive their data and digital maturity.

Role and Responsbilities:

• Own end-to-end management of clients' D2C/Brand dot com businesses, ensuring best-in-class performance across business growth, traffic & conversion, customer experience, user engagement, technological functioning, CRO/experimentation, loyalty/CRM initiatives, and seamless website operations.
• Be the overall owner of the contracts & SOWs covering Commerce Ops, CX/UX, CRO, CRM/Loyalty, Mar-Tech and other managed services—ensuring 100% adherence to contractual terms, SLAs, deliverables, data privacy/security standards and reporting requirements.
• Build strong senior-level stakeholder relationships, drive 100% renewals, promote long-term partnership maturity, and inf...