Commercial Renewal Specialist (B2B)

The Commercial Renewal Specialist supports the customer renewal lifecycle by coordinating communications, preparing renewal documentation, and partnering with internal teams to drive retention and positive customer outcomes.

Key Responsibilities

• Support renewal activities including notifications, quote preparation, response tracking, and customer follow‑ups
• Communicate with customers via email and phone to confirm renewals and address questions
• Identify potential at‑risk renewals and escalation to senior team members as needed
• Maintain accurate customer and renewal information in CRM systems
• Support reporting, forecasting, and renewal‑related escalations
• Consistently meet or exceed quarterly and annual renewal targets

Qualifications

• At least 3 years of experience in business development, renewals or inside sales within a B2B software environment
• E...