Commercial Support -Customer Care Agent

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences. Job description Manage B2B commercial operations by supporting customers with quotation requests, order processing and modifications, delivery coordination, logistics claims, and the preparation and sharing of commercial and shipping documentation, ensuring high customer satisfaction. Drive the efficient resolution of customer issues, both proactively and reactively, by collaborating closely with internal stakeholders (front office, offer managers, and cross-functional teams) to deliver timely and effective solutions. Provide prompt and high-quality responses to customer inquiries and service requests across multiple communication channels (phone, email, chat, and portal), ensuring full compliance with Commercial Customer Care processes and policies. Promote Schneider Elect...