Community Content Moderator

The Community Content Moderator performs a variety of tasks including, but not limited to
managing Tenerity's Webloyalty online reputation, handling escalated complaints for various
clients and/or markets; identifying and proactively seek to resolve and support the needs of
every customer enquiry, utilizing problem solving skills to effectively resolve and/or reduce
complaints; and providing associated reporting and updates.
The Community Content Moderator's primary function is to monitor postings on various
online forums and social media platforms and determine whether it requires a response. In
this role, you may rotate through each channel to check new posts, engage with the
community, investigate issues, provide customer support, or respond to enquiries with the
intention of minimising negative commentary for Webloyalty and its associated products.
Webloyalty takes a proactive approach to protecting its reputation by managing each channel
where cust...