Community Manager - Bilingual

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain customer satisfaction in line with the needs of our customers.

What will you do?

• You will manage the monthly calendar (publishing, monitoring and responding) for our client's social networks, being the interlocutor with them to solve any doubts.
• You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends, conversations or fads that may arise in the different social media platforms.
• You will actively monitor and identify conversation trends and cultural moments relevant to the brand, capitalizing on them through real-time marketing opportunities in coordination with the creative agency.
• You will detect, contact, and foster conversations with i...