Community Support Manager at Parkinson Canada

Lead the Community Support and Information initiatives at Parkinson Canada by managing client support services with a comprehensive and integrated helpdesk model. Drive quality information and navigation services while fostering a compassionate team culture.

As the Manager, Community Support and Information, you will oversee operations, systems, and performance management to enhance the client experience. Your leadership will involve defining roles and optimizing processes while focusing on training and quality assurance to ensure a compassionate and accountable team culture.

Key Responsibilities:
• Oversee helpdesk operations, integrating digital platforms like Zendesk
• Manage staff through planning, coaching, and performance oversight
• Establish service quality standards and performance metrics
• Collaborate with Knowledge Management for operational insights
• Align client support workflows with Peer Support services