Community Support Manager at Parkinson Canada

Lead impactful client support services with Parkinson Canada as the Community Support Manager. Utilize your leadership skills to enhance care for individuals living with Parkinson's through innovative service delivery.

In this manager role, you will oversee Parkinson Canada’s client support services and multi-channel helpdesk. Your focus will include service operations, quality assurance, team management, and knowledge management. You will ensure services are consistently delivered and aligned with community needs while fostering a supportive and accountable team culture.

Key Responsibilities:
• Oversee service operating environment, including helpdesk and technologies
• Convert workflows into clear system requirements for quality service
• Monitor demand and performance using service dashboards
• Provide leadership, workload planning, and performance management
• Establish service quality standards and oversee quality assurance p...