Community Support Manager at Parkinson Canada

Lead impactful community support initiatives as a Community Support Manager with Parkinson Canada. Enhance client services through strategic management, quality assurance, and expert navigation support.

In this key managerial role, you will oversee Parkinson Canada's client support services, driving system operations, workforce planning, and quality improvements. With a focus on community engagement, you will manage a helpdesk model that seamlessly integrates clinical expertise with comprehensive information services. Your leadership will empower the S&I team and enhance their ability to serve those impacted by Parkinson's effectively.

Key Responsibilities:
• Oversee operational management of support service environment
• Convert workflows and quality standards into actionable system configurations
• Monitor performance metrics and service data trends
• Lead and develop team members through coaching and support
• Collaborate with ...