Complaint Case Handler

Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within a busy branch located in Dublin.

Your new role

Mandate certifications (e.g., MCC, APA, QFA, CIP, CPD) APA specific in Loans and Regulations that align with regulatory requirements for the role.

This is an ideal role for an individual who would like to take the next step in their career in Retail Banking. You will be responsible for ensuring that every customer’s complaint is handled efficiently and to their satisfaction. Your new role will be centred on resolving customer complaints, maintaining accurate records, and leveraging advanced MS Excel skills for data analysis. See below the duties outlined:

Handle and resolve customer complaints, ensuring a high level of customer satisfaction.