Complaint Case Handler

Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within Limerick, Naas, Dublin.

Your new role

- Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
- Maintain accurate records by tracking and tracing complaint-related documentation and emails.
- Ensure all complaints are reviewed and investigated thoroughly, in compliance with the organization's standards and regulatory requirements.
- Leverage advanced MS Excel skills for tracking, reporting, and analyzing complaint-related data to support operational efficiency.
- Meet weekly deadlines and performance milestones to align with organizational goals and commitments.

What you'll need to succeed

- APA Certification in Loans & Regulations OR ...