Complaint Resolution Specialist – Root Cause & CX

Mashreq Bank PSC is seeking a skilled complaint resolution specialist to handle and resolve complex customer complaints for RBG and SME customers efficiently. The ideal candidate will have a proactive approach to customer service, excellent communication skills in English and Arabic, and experience in banking complaints handling.

You will be responsible for performing root cause analysis, improving customer satisfaction scores, and ensuring timely resolution of complaints. Join us to contribute positively to team productivity and service quality.