Complaints & Customer Care Officer Stage 2 - 12 month FTC (Coventry)

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Closing date Wednesday 17th June

Interview via Teams - 23 June, 24 June and 25 June

Role available on the Complaints Team 12 month fixed-term. Working proactively, you will review stage 1 complaints, and take ownership of more complex complaints at stage 2. You will manage customer complaints in line with regulations and operational service delivery via a multi-channel approach. The team work in a hybrid manner, so this will be a mix of office and home work (approx 2 days per week in office)

Th...