Complaints & information Officer

Complaints and Information Officer
Location: Hackney E8
Hybrid: 2 days in the office
Pay: £188.55 Per Day PAYE / £254.08 Per Day Umbrella
Start date:ASAP
Length: 3 months
DBS required

About the Role

Are you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate.

In this role, you will serve as the primary operational point of contact for corporate and Children's Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you!

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