Complaints & Insights Consultant

The Complaints & Insights Consultant is a key member of the Canada Segment Complaint Office team, reporting to the Director. This team is responsible for the critical functions of complaint handling for the Canada Segment.

In this role, the consultant is responsible for handling all complaint reporting needs across the Canada Segment, which includes Manulife Bank, Insurance, Affinity, Guaranteed Wealth Solutions, and Group Benefits. These reports provide valuable insights into customer problems and operational friction, serving as the voice of the customer to influence business improvements, improve customer dedication, and drive better experiences.

The position offers a hybrid work arrangement to balance flexibility and collaboration, with in-office days on Tuesday, Wednesday, and Thursday and remote work on other days. Preferred office locations include Waterloo, Halifax, and Toronto, supporting both team connectivity and work-life balance.

**Position Respo...