Complaints Officer

Job Title: Complaints Officer
Requisition ID: 83112
Ministry: Assisted Living and Social Services
Location: Edmonton, Alberta
Position Type: Full Time
Hours: 36.25 hours per week
Classification: Program Services 3 (023PSA)
Salary: $76,613.68 – $100,492.57 per year (bi‑weekly $2,935.39 – $3,850.29)

Role Responsibilities

We are looking for a strategic and adaptable professional who can navigate complex situations and deliver sound outcomes. Key responsibilities include:

• Act as the primary point of contact for incoming complaints, ensuring timely, appropriate responses and overall file management.
• Assess the nature, severity, and complexity of complaints using evaluation tools and contribute to improvements in assessment methods.
• Oversee Intake Officers’ work, monitor call quality, and ensure complaints are handled accurately and con...