Complaints Officer

Complaints Officer
Hackney E8
On-Site
ASAP Start
Until 7th August 2026
£219.83 to £254 a day (Umbrella Rate)
£158.86 to £188.55 a day (PAYE Rate)

Are you a proactive problem-solver with a strong background in performance and complaints management? We are looking for a Complaints Officer to join Hackney Council

The Role
As a Complaints Officer, you will play a crucial role in ensuring the organisation delivers high-quality, value-for-money services. You will work with services and managers across directorates, often contributing to varied work or projects at one time.

Key Responsibilities:

Investigate and Manage Complaints: Conduct investigations into corporate and ombudsman complaints, and manage responses to Members' Enquiries. This includes investigating more complex, sensitive, and corporate/ombudsman complaints.
Drive Service Improvement: Use the reasons for complaints occurring to drive improvements, identifying where service fa...