Complaints Officer - Housing

8 - 9 Month Contract With A Local Authority

To investigate and manage corporate, housing, and Ombudsman complaints, ensuring timely, high-quality responses that meet statutory and corporate requirements. The role is responsible for identifying service failures, analysing complaint trends, and working with managers across the organisation to drive continuous service improvement, improve customer outcomes, and reduce recurring complaints.

Key Responsibilities

• Investigate and resolve complex corporate, housing, and Ombudsman complaints in line with policies, procedures, and regulatory requirements.