Compliance Officer- Consumer Operations

**Evaluate Calls for Compliance Issues**: Listen to and assess calls to detect any potential compliance failures, identifying areas that may lead to legal liability.
**Weekly Reporting**: Prepare and send weekly compliance reports to the Contact Center leadership, detailing findings, trends, and areas for improvement.
**Documentation and Feedback**: Provide proper documentation of compliance findings and offer constructive feedback to relevant teams to mitigate risk.
**Dispute Resolution**: Respond promptly to disputes, following established work instructions and ensuring a timely and effective resolution.
**Monthly Reporting**: Create and submit comprehensive end-of-month compliance reports, ensuring timely delivery and accuracy.
**Collaboration**: Work collaboratively with the contact center training team to assist in training sessions for both contact center agents and leadership on compliance-related topics.
**Compliance Guidance**: Provide ongoing compli...