Compliance Officer - Escalation Management Unit

About Us: ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom.

ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Position Summary: The Escalation Management Officer shall assist the unit’s Team Leader in discharging the unit’s responsibilities.

This includes investigation of complex transactions, performing enhanced due diligence while interacting with customers, and providing guidance and resolutions to compliance and customer services teams.

Job Responsibilities: Handling queries escalated to the team through tickets.

Guide the customer facing staff on the escalated matters.

Processing transactions for pay out if they comply with rules, otherwise holding them until they qualify.

Maintaining sufficient and satisfa...